--- title: 15 Reassuring Ways To Tell Customers About Service Changes description: Nysha King, VP, Marketing for Healthmonix, offers strategies to the Forbes Communications Council for announcing service changes without alienating clients. image: https://blog.healthmonix.com/hubfs/Forbes%20blog%20image.jpg --- [![Healthmonix logo](https://blog.healthmonix.com/hs-fs/hubfs/Primary%20logo%20%E2%80%94%20PNG-1.png?width=720&height=136&name=Primary%20logo%20%E2%80%94%20PNG-1.png "Healthmonix logo")](https://healthmonix.com/) - Solutions - [MIPSpro](https://healthmonix.com/mips-pro/) - [Qualified Clinical Data Registries](https://healthmonix.com/qcdrs-and-specialty-measures/) - [MIPS Cost Analytics](https://healthmonix.com/mips-cost-analytics/) - [APP Impact](https://healthmonix.com/app-impact) - [LMS](https://healthmonix.com/solutions/learning-solutions/) - MIPS - [For Hospital & Health Systems](https://healthmonix.com/hospitals-health-systems/) - [For EHRs](https://healthmonix.com/mips-reporting-for-ehr/) - [For Consultants](https://healthmonix.com/partnerships-with-healthmonix-consultants/) - [Qualified Clinical Data Registries](https://healthmonix.com/qcdrs-and-specialty-measures/) - APMs - [APM Performance Pathway (APP)](https://healthmonix.com/app-impact/) - [For ACOs](https://healthmonix.com/acos) - [Blogs](https://blog.healthmonix.com/) - Webinars - [MIPS Webinars and Downloads](https://healthmonix.com/mips-webinars-and-downloads/#) - [MIPS Cost Analytics Webinars and Downloads](https://healthmonix.com/mips-cost-analytics-webinars-and-downloads/) - [APM Performance Pathway Webinars and Downloads](https://healthmonix.com/apm-performance-pathway-webinars-and-downloads/) - About Us - Our Mission - [Leadership Team](https://healthmonix.com/leadership-team/) - [Newsroom](https://healthmonix.com/newsroom) - [Careers](https://healthmonix.com/careers/) - [COVID-19](https://healthmonix.com/latest-updates-and-resources-on-covid-19/) - [Contact Us](https://healthmonix.com/contact-us/) Healthmonix Media Coverage # 15 Reassuring Ways To Tell Customers About Service Changes Posted by [Healthmonix](https://blog.healthmonix.com/media-coverage/author/healthmonix) on Mar 8, 2021 3:00:00 PM - [Tweet](https://twitter.com/share) When customers love your service, they usually don’t want you to change anything about it. However, as your business evolves, you may eventually need to adjust your offering to better serve shifting market needs or your own bottom line.  ![Forbes blog image](https://blog.healthmonix.com/hs-fs/hubfs/Forbes%20blog%20image.jpg?width=227&name=Forbes%20blog%20image.jpg) Whether it be a price change, a retired service or even an upgrade, it’s important to understand that any change in service can create anxiety for longtime customers.  To help you communicate in a way that helps customers adjust to the news, Nysha King, VP of Marketing for Healthmonix, joins 15 members of Forbes Communications Council in discussing the most effective strategies for announcing significant service changes without alienating your happy customers. [Read more](https://www.forbes.com/sites/forbescommunicationscouncil/2021/03/08/15-reassuring-ways-to-tell-customers-about-service-changes/?sh=1bd559426673&utm_content=157090359&utm_medium=social&utm_source=linkedin&hss_channel=lcp-2916304) Topics: [Customer Success](https://blog.healthmonix.com/media-coverage/topic/customer-success), [MarCom Strategies and Insights](https://blog.healthmonix.com/media-coverage/topic/marcom-strategies-and-insights) ### Search Healthmonix Media Coverage - [MACRA & MIPS (11)](https://blog.healthmonix.com/media-coverage/tag/macra-mips) - [CMS (6)](https://blog.healthmonix.com/media-coverage/tag/cms) - [Quality Reporting (6)](https://blog.healthmonix.com/media-coverage/tag/quality-reporting) - [MarCom Strategies and Insights (5)](https://blog.healthmonix.com/media-coverage/tag/marcom-strategies-and-insights) - [COVID-19 (3)](https://blog.healthmonix.com/media-coverage/tag/covid-19) - [Hospitals & Health Systems (3)](https://blog.healthmonix.com/media-coverage/tag/hospitals-health-systems) - [MIPS Value Pathways (3)](https://blog.healthmonix.com/media-coverage/tag/mips-value-pathways) - [2021 PFS Proposed Rule (2)](https://blog.healthmonix.com/media-coverage/tag/2021-pfs-proposed-rule) - [ACO Reach (2)](https://blog.healthmonix.com/media-coverage/tag/aco-reach) - [ACOs (2)](https://blog.healthmonix.com/media-coverage/tag/acos) - [APM Performance Pathway (2)](https://blog.healthmonix.com/media-coverage/tag/apm-performance-pathway) - [Health IT (2)](https://blog.healthmonix.com/media-coverage/tag/health-it) - [Health equity (2)](https://blog.healthmonix.com/media-coverage/tag/health-equity) - [Healthmonix (2)](https://blog.healthmonix.com/media-coverage/tag/healthmonix) - [Public Relations (2)](https://blog.healthmonix.com/media-coverage/tag/public-relations) - [QCDR (2)](https://blog.healthmonix.com/media-coverage/tag/qcdr) - [sales (2)](https://blog.healthmonix.com/media-coverage/tag/sales) - [2022 PFS Final Rule (1)](https://blog.healthmonix.com/media-coverage/tag/2022-pfs-final-rule) - [2023 PFS Final Rule (1)](https://blog.healthmonix.com/media-coverage/tag/2023-pfs-final-rule) - [2023 PFS Proposed Rule (1)](https://blog.healthmonix.com/media-coverage/tag/2023-pfs-proposed-rule) - [Branding (1)](https://blog.healthmonix.com/media-coverage/tag/branding) - [Cost Performance Category (1)](https://blog.healthmonix.com/media-coverage/tag/cost-performance-category) - [Customer Success (1)](https://blog.healthmonix.com/media-coverage/tag/customer-success) - [Email Click Rates (1)](https://blog.healthmonix.com/media-coverage/tag/email-click-rates) - [Industry insights (1)](https://blog.healthmonix.com/media-coverage/tag/industry-insights) - [Mental and Behavioral Health (1)](https://blog.healthmonix.com/media-coverage/tag/mental-and-behavioral-health) - [Telehealth (1)](https://blog.healthmonix.com/media-coverage/tag/telehealth) - [company culture (1)](https://blog.healthmonix.com/media-coverage/tag/company-culture) - [e-commerce (1)](https://blog.healthmonix.com/media-coverage/tag/e-commerce) - [social issues (1)](https://blog.healthmonix.com/media-coverage/tag/social-issues) see all Search ### Recent Posts ### Contact Us [![Powered by Healthmonix](https://blog.healthmonix.com/hubfs/Healthmonix_Jul2016/Layout/logo-headermain.png)](https://healthmonix.com/about-healthmonix/) [Healthmonix 72 E. 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